Tell HN: Our paid Claude AI subscription unavailable >1 week and no support

Dear all,

our team is using a Claude AI Team plan for more than 1 year already:

- we are a normal company, doing normal business, nothing critical

- all our bills are paid and we can see them as paid

- nontheless, the service is not available for more than one week to us

Question:

- any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com?

- did anybody else had the same experience? If yes, what helped to solve it?

Its really frustrating :-(

(especially since some people built their interal workflow around Claude, now they are somehow stuck)