We can’t send mail farther than 500 miles (2002)

Posted by giancarlostoro 13 hours ago

Counter579Comment90OpenOriginal

See also https://ibiblio.org/harris/500milemail-faq.html

Comments

Comment by rented_mule 12 hours ago

About the same time the 500-mile email problem happened (mid 1990s), I had a difficult to understand issue with my office PC. Every morning, I'd come in, slide my hard drive sled in, and turn the computer on. We had 128 Kbps ISDN internet at the office and I had the same at home, but that was too slow to do much work. So I'd take the drive home so I could work at night, especially in the winter when the office was too cold at night.

Suddenly one winter morning, the PC wouldn't boot. I had to run to a meeting. When I got back, I turned the PC off and on again and everything was fine. The next morning, the same thing happened. The third day, I didn't have a meeting. I turned it off and back on, still no boot. I'd gotten in late, so I just turned it off and took an early lunch. When I got back, it still wouldn't boot. But I had a meeting, so I ran to that, leaving the computer on. When I got back, it booted fine.

The next morning, same thing. I decided to look inside, not having any idea what might cause such symptoms. As I took the shell off, a tiny mouse came out, jump off my desk, and ran across my lap before jumping on the floor and scurrying out of sight. From inside the computer came the smell of mouse urine. Apparently he'd been crawling in through the open drive bay to keep warm every night, and urinating while he was in there. Once the computer had been on for a while, the heat and airflow would dry it out enough to eliminate whatever electrical short was keeping it from booting. I went to the store and bought an empty drive sled to put in the drive bay whenever I took my drive out, and the problem never came back. I felt lucky that the liquid didn't cause permanent damage.

Comment by ljf 7 hours ago

Someone posted a similar story on one of the other times the 500 mile email was posted - where a car would fail to start if the owner bought strawberry ice-cream from the store, but would work if they have vanilla. I love the processes that go into finding the actual issue (regardless of if the ice cream story is true!): https://www.snopes.com/fact-check/cone-of-silence/

Comment by rhplus 3 hours ago

I can hear Click and Clack, the Tappett Brothers, hooting and guffawing on Car Talk as I’m reading this Snopes article!

Comment by jermaustin1 1 hour ago

Why'd you have to make me sad.

Comment by PunchyHamster 6 hours ago

> Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup.

wish modern stores optimized for customer convenience instead of seeing most shelves along the way to the usual

Comment by jacquesm 11 hours ago

Finally a real computer mouse! What a funny story :)

Comment by adornKey 5 hours ago

Mice can fit through tiny holes. An old rule says that if a pencil can get through - a mouse will get through. Some mice even fly. I once had a bat clinging on my good old CAT cable. So even leaving windows open at night might affect bandwidth...

Another classic is the "Frog on Keyboard error". Software developers have to be prepared for everything...

https://thedailywtf.com/articles/Classic-WTF-Cursed-and-ReCu...

Comment by WaitWaitWha 2 hours ago

There used to be an option called "Cat guard" built into several historical (BBS ) software. On (and cannot remember the name) one software that did synchronization with other networks (e.g., FIDO, uunet) it was considered a major feature.

Primary purpose was to lock the keyboard so when the cat walked all over it, it would not disconnect.

Comment by Dban1 11 hours ago

My mouse doesn't do that

Comment by jaapz 7 hours ago

Kind of similar to the story about the origins of the word "bug" in software

If this would have caught on we might have called bugs mice

Comment by moomin 3 hours ago

Too many people remember the “bug” story as “Grace Hopper invented the term ‘bug’” when the real takeaway is “Grace Hopper was very funny.”

Comment by rkomorn 7 hours ago

Isn't that story more myth than reality?

The history section of the Wikipedia entry for "bug" [1] suggests it predates computers by decades.

1- https://en.wikipedia.org/wiki/Bug_(engineering)

Comment by bregma 6 hours ago

It's also more moth than reality.

Moths are, technically [0], not bugs.

[0] https://en.wikipedia.org/wiki/Hemiptera

Comment by direwolf20 4 hours ago

I don't think there's a precise scientific definition of "bug"

Comment by peaseagee 2 hours ago

Yes and no. There's a group called "true bugs" (https://en.wikipedia.org/wiki/Hemiptera as linked above). "Bug" in the common sense doesn't have a precise definition (small arthropod that may or may not be a pest to humans is about as precise as I feel I can get), but there _is_ a scientific definition of "true bug".

Comment by eloisant 4 minutes ago

So moths are not bugs because they're "true bugs"? How does it make sense?

Comment by rkomorn 4 hours ago

This is the kind of response I appreciate. Thank you!

Comment by vidarh 3 hours ago

The actual story is not myth. It just isn't the origin of the term.

Hopper's note didn't suggest the word was new, but was funny exactly because it was not.

Comment by rkomorn 2 hours ago

Right, good correction. It's the origin part that's the myth.

Comment by nakedneuron 11 hours ago

Seems like 'he' came out without damage, too :)

Comment by dfxm12 2 hours ago

In another world, I guess bugs would be called mice. But then what would we call mice?

Comment by moring 12 hours ago

He doesn't give the chairman due credit, IMHO. The chairman collected information to help solve the problem AND it actually was the information needed. Without it, the author might look for "randomly unreachable servers" for a long time.

It's almost raw data -- exactly what you would wish for. By lecturing people that "email does not work that way", next time you either get no data at all because people don't even try, or no data because people hide it thinking email doesn't work that way, or a misguided conclusion when a layman tries to make a better guess at the cause of the problem.

Comment by alex-moon 8 hours ago

Absolutely. It's one of my all time favourites stories and this is pretty much the reason why. I wish my users gave me such specific steps to reproduce!

Comment by PunchyHamster 6 hours ago

What's my recent annoyance is that users will describe their problem in great detail if they are talking to LLM, yet same people make just as shit support tickets as before

Comment by moring 5 hours ago

(1) disguise as an LLM to have them give better problem descriptions to you (2) provide an LLM for your users that lets you read their chat to understand their problem

and:

(3) try to understand why they are communicating differently to an LLM. Immediate replies? Different feelings knowing they don't talk to a human? Genuinely better help? Not getting treated as stupid?

All or none of these may be true, but if it's consistent behaviour then there is a reason for it.

Comment by hiccuphippo 3 hours ago

I guess people won't feel judged or shamed for not knowing something from an LLM.

Comment by 9 hours ago

Comment by subscribed 10 hours ago

Fantastic comment. Indeed.

Comment by gnabgib 13 hours ago

Popular in:

2023 (1164 points, 198 comments) https://news.ycombinator.com/item?id=37576633

2020 (1034 points, 136 comments) https://news.ycombinator.com/item?id=23775404

2015 (915 points, 140 comments) https://news.ycombinator.com/item?id=9338708

Comment by bobjordan 13 hours ago

These kind of posts are why I check HN pretty much every day for 15+ yrs now. Hard to believe I've missed this one. Glad I caught it this time! This posts reminds me to stay humble and avoid jumping to conclusions without analysis.

Comment by PunchyHamster 6 hours ago

That story has been repeated in various places for decades now.

Comment by otherme123 12 hours ago

One of the lucky 10,000! https://xkcd.com/1053/

Comment by Semaphor 9 hours ago

I think I’ve been one of those 2 or 3 times for this story. Read it, forgot it, read it again and only remembered after some time :D

Comment by cantalopes 10 hours ago

I was one of the lucky ones today

Comment by oofbey 11 hours ago

Such a refreshingly good attitude!

Comment by throwrg25 11 hours ago

[dead]

Comment by IG_Semmelweiss 13 hours ago

I wonder when we will see a timeless classic like this on HN, but for AI.

We can then poke some fun at what AI did, what went wrong, and our incredibly illogical "debug" of AI

Comment by varjag 9 hours ago

AI bots on dead internet will bring them up and have an earnest metallic laughter together.

Comment by dang 13 hours ago

You guys beat me to it - I was working on the list!

Btw for those wondering about reposts: reposts on HN are just fine after a year or so (https://news.ycombinator.com/newsfaq.html), and reposts of classics every now and then are good because it's important for new users to learn the classics!

Can an email go 500 miles in 2025? - https://news.ycombinator.com/item?id=44466030 - July 2025 (122 comments)

Can’t send email more than 500 miles (2002) - https://news.ycombinator.com/item?id=37576633 - Sept 2023 (198 comments)

The case of the 500-mile email (2002) - https://news.ycombinator.com/item?id=29213064 - Nov 2021 (93 comments)

We can't send email more than 500 miles (2002) - https://news.ycombinator.com/item?id=23775404 - July 2020 (135 comments)

500 miles (2002) - https://news.ycombinator.com/item?id=18675375 - Dec 2018 (32 comments)

We can't send mail more than 500 miles - https://news.ycombinator.com/item?id=17602158 - July 2018 (1 comment)

The case of the 500-mile email (2002) - https://news.ycombinator.com/item?id=14676835 - July 2017 (56 comments)

Every time we lift a pallet from the shipping room, the server times out (2006) - https://news.ycombinator.com/item?id=13347058 - Jan 2017 (82 comments)

The case of the 500-mile email - https://news.ycombinator.com/item?id=10305377 - Sept 2015 (1 comment)

The 500-mile email (2002) - https://news.ycombinator.com/item?id=9338708 - April 2015 (139 comments)

The case of the 500-mile email - https://news.ycombinator.com/item?id=2701063 - June 2011 (18 comments)

The case of the 500-mile email - https://news.ycombinator.com/item?id=1293652 - April 2010 (24 comments)

The case of the 500-mile email - https://news.ycombinator.com/item?id=385068 - Dec 2008 (28 comments)

The case of the 500-mile email - https://news.ycombinator.com/item?id=123489 - Feb 2008 (7 comments)

Comment by davidcollantes 4 minutes ago

> Btw for those wondering about reposts: reposts on HN are just fine after a year or so (https://news.ycombinator.com/newsfaq.html), and reposts of classics every now and then are good because it's important for new users to learn the classics!

It would be nice if HN would simply "float" to the front page the classics, a year or two after their submission. That would avoid duplication (specially of comments!), and allow people in the lucky 10,000 group know about it.

Comment by Abh1Works 11 hours ago

I can say that a new user (me) did learn the classic (this).

Comment by Leptonmaniac 10 hours ago

Congratulations! You are one of today's ten thousand!

Relevant XKCD: https://xkcd.com/1053/

Comment by nakedneuron 7 hours ago

It's classics all the way down.

Comment by wkjagt 6 hours ago

This gets posted just infrequently enough that I remember that I've read it before but forget why those emails weren't delivered, so I read it every time :-)

Comment by teekert 8 hours ago

I believe I'm up for submitting it in a couple of months.

Comment by BadBadJellyBean 9 hours ago

And still a treat. I love that story.

Comment by mcv 7 hours ago

I thought it sounded familiar. Still a good read.

Comment by dmurray 5 hours ago

Last night I downloaded a TV episode and played it in VLC. 30 seconds in, the power failed. Fine, it's an old laptop I'm using as a media server, battery is long dead - this never happened before but maybe something is loose. I checked the power supply and restarted it. It failed again at the same point in the video, and again a third time. Something about that video causes my laptop to die.

I turned it off and went to bed. Maybe I'll troubleshoot it today. But I'd love to understand what could have happened. The closest thing I know of is the Janet Jackson video that could crash hard drives [0]. In this case the sound was playing on a different device (my TV) so I don't think it's the same explanation.

For extra weirdness, the episode was Black Mirror S7E01. Exactly the kind of thing the creators would like to build into a Black Mirror episode.

[0] https://devblogs.microsoft.com/oldnewthing/20220816-00/?p=10...

Comment by jerf 2 hours ago

Dying on the exact same frame, or just generally in the same spot?

In the case of the latter my first thought would be thermals. Different video codecs have significantly different decoding costs, and may also stress different parts of your system. You could check for that by playing that same video but not starting at the beginning and see if it's the same duration. Or jump to just before it dies and see if it plays through.

If by "downloaded" you mean The High Seas, those who provision the high seas are often on the cutting edge of using codecs with every last feature turned on to make the videos smaller to squeeze every last bit out of the encodings that they can, which can make them unusually expensive to decode. Or so I've heard.

Comment by amalcon 2 hours ago

Some of these video codecs have pathological cases that might be maxing out your video while doing the decoding. If you're only using it as a media server, that might exceed the (possibly age-degraded) capacity of your power supply. Replacing the power supply might help in that case.

It's also possible that something in a particular frame is triggering a bug in your driver and crashing that way. In that case, your best bet might be to transcode the video to a different codec or something.

Maybe your particular video download is from an entirely trustworthy source, but it's not unheard of that untrustworthy folks will modify a file with the intent of causing this to happen.

Comment by aiahs 4 hours ago

If you manage to find out what the cause is, I'd love to hear it.

Comment by jihadjihad 1 hour ago

A classic. It's like the hacker version of the SR-71 Blackbird speed check story [0]. Every time it comes up, I have to read it.

0: https://www.thesr71blackbird.com/Aircraft/Stories/sr-71-blac...

Comment by glenngillen 10 hours ago

Reminds me of this classic that resurfaces here every few years: if I buy vanilla ice cream my car won’t start https://www.netscrap.com/netscrap_detail.cfm?scrap_id=501

Comment by EE84M3i 8 hours ago

For me, it brings to mind the SR-71 speedcheck story just as a similar classic. https://www.thesr71blackbird.com/Aircraft/Stories/sr-71-blac...

Comment by jcgrillo 12 hours ago

This, Stalking the Wiley Hacker[1], and others were the stories that got me into computers. I wish so much the experience of working in this industry hadn't so thoroughly annihilated the joy they once brought.

[1] https://archive.org/details/5626281-Clifford-Stoll-Communica...

Comment by DWakefield 6 minutes ago

I had a chance to meet Cliff Stoll a couple summers ago. He was giving a presentation to a quilt society and it was great. If you ever have a chance to see him in person, no matter the topic, you will be greatly rewarded! He is such an energetic and enthusiastic person and he finds the beauty in all sorts of everyday things. I was captivated by him the entire time on a topic I only had a passing interest in at the beginning.

Comment by markstos 5 hours ago

I once had a computer that would turn itself off when I left the room to get a drink.

Turned out be an old building with loose floorboard. The force of standing up was just enough to short out a failing power supply.

Comment by austinallegro 11 hours ago

How about sending mail 500 miles more?

Just to be the man/woman/non-binary who sends mail 500 miles to your front door?

You had me at EHL0.

Comment by jedberg 10 hours ago

> You had me at EHL0.

You just reminded me of my time working at Sendmail, where I often had to telnet to port 25 of some machine, and pretend to be a mail server sending email.

I used to be able to send all the commands without having to look them up. Not sure I could still do that today.

Comment by frumplestlatz 10 hours ago

I think can still do it, 30 years after I last had to. The trauma of debugging sendmail m4 config issues for hours while the company e-mail remained dysfunctional has permanently etched it into my mind.

  EHLO example.com
  MAIL FROM:<foo@example.com>
  RCPT TO:<bar@example.com>
  DATA
  Subject: Hello, World

  I have crawled through the depths of hell to deliver unto you this message.
  .
Wietse Venema saved us all.

Comment by Izkata 15 minutes ago

From and To should be repeated below DATA, those are the actual email headers. And From at least doesn't need to match MAIL FROM.

Comment by eqvinox 4 hours ago

I haven't worked at sendmail or even anything e-mail related, and I can do that… just enough e-mail fixing as side work. Let's call it sysadmin calluses.

What made me stumble recently was having to talk LMTP to fix a mailman setup. Cheeky fuckers changed EHLO into LHLO for LMTP. (To avoid any mixups between the protocols, which is fair.)

Comment by hmhrex 1 hour ago

My favorite bug story. I created a curated list of similar bugs at https://500mile.email

Comment by stego-tech 3 hours ago

…I almost choked on my breakfast bacon reading this. This is some fabulous “greybeard wizard” lore from the early days of the WWW that I just love hearing about.

Bless OP for sharing this gem today. I needed the laughter.

Comment by raegis 12 hours ago

I immediately did a "apt install units". Very cool!

Comment by tad_tough_anne 8 hours ago

I was disappointed to find Arch doesn't have it. :(

Comment by rnestler 6 hours ago

Comment by euparkeria 1 hour ago

This post always go back, like the doctors in Brazin using tilapia skin to heal burn wounds article.

Comment by qwertox 6 hours ago

"Thankfully, it failed." So relatable, in general, when debugging systems.

Comment by topranks 10 hours ago

So funny to think about this now.

Our email systems are mostly mediated by giant hyper-scale companies (Microsoft, Google etc). The location of mail servers being where the recipient is seems quaint (and wonderfully decentralised).

And even if we do manage our own servers they are automated, and apps often containerised. Nobody ends up with older MTA due to an OS upgrade.

Remember reading this like 20 years ago nice to see it again.

Comment by K-Wall 11 hours ago

Everytime this pops up I immediately think of this classic: https://www.cartalk.com/radio/puzzler/flavors

Comment by rootsudo 12 hours ago

I never realized this was 2002 and when I first read it, how new it was.

And here we are almost 25 years later.

Comment by AGivant 5 hours ago

Comment by Andr2Andr 10 hours ago

Here is another classic: wrong password when standing. https://www.reddit.com/r/talesfromtechsupport/comments/3v52p...

Comment by dosshell 7 hours ago

This is a good read! and something i have in the back of my head when debugging spooky bugs.

Comment by rfarley04 12 hours ago

Never get tired of seeing this resurface every once and a while. There needs to be a /greatest for posts like these (while still allowing people to repost them every so often)

Comment by dbtablesorrows 12 hours ago

> It hadn't been altered -- it was a sendmail.cf I had written. And I was fairly certain I hadn't enabled the "FAIL_MAIL_OVER_500_MILES" option.

This is gold.

Comment by 13 hours ago

Comment by rustyhancock 6 hours ago

I'm sure this part of the "boring details" omitted.

But what was the actual timeout and distance?

Presumably 60-70% VF of PVC coated copper?

So a 5ms timeout would be a 500mile run?

Comment by javierbg95 6 hours ago

Comment by rustyhancock 4 hours ago

Honestly burst out laughing as I saw the FAQ section covering the timeout.

Thanks for sharing the link.

The ultimate explanation that he just pinged known distances to calculate the time and distance relation is actually brilliant I'm not sure it would have occured to me particularly quickly to just experiment.

Comment by EnPissant 3 hours ago

It was a fake story he made up to help in his job search. Don't expect any of the details to add up.

Comment by wang_li 2 hours ago

There's also the "magic" and "more magic" switch.

https://users.cs.utah.edu/~elb/folklore/magic.html

Comment by reaperducer 12 hours ago

FAQ about this, which answers such questions as "Did this actually happen, or were you just spinning a yarn?"

https://ibiblio.org/harris/500milemail-faq.html

Comment by silisili 9 hours ago

As many times as I've read this story, I've never come across this.

Pity, as the constant handwaving in the answers makes the entire thing seem made up.

Comment by thrdbndndn 8 hours ago

What I don't get is how the author can't pin the year down to anything narrower than "between 1994 and 1997," especially considering he wrote the article in 2002: only a few years later.

I'm not at all implying the story was fake; just this particular thing feels weird.

Comment by jofzar 13 hours ago

All time classic.

Comment by ubermonkey 3 hours ago

This is one of my favorite Old Internet tales. It's up there with "Mel, The Real Programmer."

Comment by 12 hours ago

Comment by gue-ni 4 hours ago

TIL about 'units'

Comment by Bengalilol 8 hours ago

This story travels at light speed and will never get old.

Comment by fareesh 7 hours ago

Reminds me of the time I went to Ceti Alpha 6

Comment by arbirk 3 hours ago

Now someone post the "we can't print on Tuesdays story" too

Comment by ChrisArchitect 13 hours ago

A classic.

Related:

Can an email go 500 miles in 2025?

https://news.ycombinator.com/item?id=44466030

Comment by maximgeorge 11 hours ago

[dead]

Comment by theyneverlear 4 hours ago

[dead]