Amazon One palm authentication discontinued
Posted by KerryJones 6 hours ago
Comments
Comment by wnevets 2 minutes ago
Comment by cmiles8 2 hours ago
I literally both saw them all over and never actually saw anyone use it.
No clear onboarding pathway, no explanation as to what it did or why use it, no clarity on what happens to the data. Just a box sitting there.
It was as if all the focus was on the tech and nobody bothered to think about how to actually deploy a product to market.
Comment by toephu2 1 hour ago
Comment by michaelt 1 hour ago
Gym entry system where you can't share your entry fob with a buddy
Corporate access control system, no need for a guard to deal with people who've forgotten their cards.
Time clock where it's impossible for workers to clock other people in/out.
Comment by bhhaskin 31 minutes ago
Comment by burnte 37 minutes ago
I believe the problem was that people simply don't want Amazon to own copies of our finger/hand prints. I intentionally avoided the scanners because of that reason.
This was always doomed to fail, this was almost as dumb an idea as the Facebook Portal. Yeah, the tech is there, and works great, but just like no one wanted Facebook to have a 24/7 camera in their house, I don't think people want to give Amazon their biometric data.
FB Portal was rolled out right after all the media reporting about Cambridge Analytica and how utterly untrustworthy Facebook really was at it's code. A friend of mine was PM on it and I felt terrible for him because as excited as he was, I knew it was always going to fail.
"Do you have chickens in a coop? Hire Chicken Eating Foxes to watch them for you! They won't eat your chickens!" Note: Chickens may be eaten at anytime and will probably be eaten instantly.
Comment by Izikiel43 2 hours ago
Comment by Eric_WVGG 1 hour ago
You clearly saw some value in the convenience. Smartphone and smartwatch NFC offers that convenience everywhere. Even setting up palm authentication feels like unnecessary work.
Comment by atkailash 1 hour ago
Comment by Eric_WVGG 29 minutes ago
the Prime code thing is a good point tho
Comment by stevewodil 22 minutes ago
Comment by vostrocity 1 hour ago
Comment by Izikiel43 1 hour ago
Set up once with the CC with rewards for groceries, hover hand 2 seconds, done.
Apple Pay in the phone or watch are super convenient as well, but they take just a tad bit more of time between selecting the menus in the touch screen for pay options, and then selecting the matching CC.
I save like 30s? Possibly. Is this tech overkill? Most likely.
Comment by munchler 2 hours ago
Comment by burnte 36 minutes ago
Comment by ColinWright 6 hours ago
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Is it the HN "Hug of Death" ?Comment by tecleandor 54 minutes ago
Comment by jsheard 6 hours ago
Comment by swiftcoder 5 hours ago
Not every amazon site is cloud-scale. Niche product like this might be running bare metal under someone's desk
Comment by ErroneousBosh 2 hours ago
The site came back around eu-west-1 which, while correlation isn't causation, it does look meaningfully in causation's direction and wiggle an eyebrow suggestively.
Comment by arjie 6 hours ago
Comment by crazygringo 6 hours ago
For security reasons, it makes sense that if you use your phone number rather than the QR code, of course you don't have the option to utilize the linked card.
Meant to register the palm thing but just never got around to it, wasn't even really sure how/where? That was the main blocker for me -- was never prompted to do it as part of checkout, and didn't want to waste time going over to customer service to ask how.
Comment by iamjake648 6 hours ago
Now I need to tap through a stupid app and scan a code.
We always stopped at whole foods on the way home from the gym, and I didn't always have my phone with me or readily accessible. This will definitely cause me to cut back on this quick stop in / impulse purchases.
Comment by jzimbel 5 hours ago
The code both applies your Prime membership and links your preferred payment method.
Comment by awakeasleep 2 hours ago
Comment by alex_young 6 hours ago
Steps I remember:
1. Put down everything so you have 2 free hands.
2. Mention that it will take a minute to the cashier.
3. Unlock your phone.
4. Find the Amazon app (this part is odd, you’re at Whole Foods).
5. Dig around in the UI for the store code. They move it around.
6. Present your phone to the cashier to scan.Comment by crazygringo 5 hours ago
2. The cashier is busy scanning, you don't need to mention anything.
3. FaceID unlocks it automatically.
4. What Amazon app? I use the Whole Foods app. I keep it easily accessible, I don't need to find it.
5. The code is always displayed by default when you open the app. You never have to dig around anything.
6. Or scan it yourself under the customer-facing scanner they have for that.
Comment by thinkling 5 hours ago
Comment by criddell 6 hours ago
Comment by crazygringo 6 hours ago
Comment by arjie 6 hours ago
The palm thing was never prompted as part of checkout, it's true. I just did it while I was being checked out once years ago since it seemed so cool and it worked flawlessly since then. Honestly, I found the UX of it really all well done. Even if it didn't make it in the long term, I hope the team knows there were a few happy users out here!
EDIT: I just installed the Whole Foods app and it opens directly to the QR code. That's nice. It also selects the appropriate payment method. There doesn't seem to be a watch equivalent so I'll have to pull my phone out, but this definitely reduces the terrible blow of losing the palm scan. I hope it works well without good Internet access!
Comment by embedding-shape 5 hours ago
Haven't the (big) supermarkets in the US adopted the whole "scan and go" thing that lots of countries in Europe have had for a long time? (maybe more than a decade at this point I think)
When I go to the supermarket, right after the entrance, I pick up a scanner, then as I pick stuff, I scan them and pack them. Then when I'm done, you scan a code, give back the scanner, take your stuff and leave. Kind of assumed this was done in the US first and then spread here, but maybe it started here? Not sure.
Comment by pirates 4 hours ago
Comment by alex_young 5 hours ago
We just got tap to pay a couple of years ago. People still pass bits of paper with signatures on them to pay each other for stuff.
Comment by embedding-shape 5 hours ago
You mean NFC payments? :| Oh, and checks too? I guess things were very different than my assumption, interesting thing to have learned today. Thanks!
Comment by MiddleEndian 1 hour ago
Comment by zdragnar 2 hours ago
NFC payments have been around for a bit but are only recently very widespread, COVID really pushed that forward.
The only notable big name holdout is Walmart. Somehow, they're still on either chip+pin or magnetic stripe cards only.
Comment by selkin 56 minutes ago
Comment by alex_young 4 hours ago
Comment by embedding-shape 4 hours ago
I think a couple of years before COVID hit most cards had it, but many stores didn't support it. But once COVID came and visited, all stores got new TPVs that could read NFC very quickly.
Comment by expedition32 2 hours ago
Comment by g947o 1 hour ago
Comment by cpuguy83 5 hours ago
There's Amazon's "just walk out" stuff, which they just killed.
Comment by gamblor956 2 hours ago
Home Depot has also allowed this for lower-value items for several years.
Comment by bigstrat2003 5 hours ago
Comment by IshKebab 4 hours ago
But most retail tech in the US is suuuuper backwards. They were still signing credit card receipts until very recently. The way you pay for petrol/gas is bonkers.
Comment by embedding-shape 4 hours ago
Wait, what do you mean?
This is how it works for us: I go to the gas station, the pumps are locked by default, I await eye-contact with the person inside, wave at them, they unlock the pump, I pump the petrol, then I go in and pay.
I'm guessing it's radically different than that and involves signing papers somehow? Almost afraid to ask.
Comment by FateOfNations 2 hours ago
If you are paying cash, you generally have to go inside before pumping and prepay, and then go back inside afterwards to get your change, if applicable.
Comment by IshKebab 2 hours ago
Comment by Dylan16807 2 hours ago
One time I went inside to buy a can to fill up, and I also paid upfront for a gallon, which made the pump cut off automatically.
I've never tried to pay for an unknown amount of gas with cash, and never felt any need to.
Comment by antgonzales 6 hours ago
Amazon, 2023: please return to your Primehouse for your nightly Primemeal, valued Primecitizen
- krang t. nelson
Comment by i_love_retros 5 hours ago
Comment by arjie 5 hours ago
Comment by lxgr 5 hours ago
Retailer apps are often surprisingly (expectably?) bad at dealing with spotty/no connectivity, and even if they aren't, getting my phone out of my pocket, unlocking it, opening the right app, getting to the right screen in it (oh, did it just log me out?) etc. takes about 10x as long as arming my smartwatch in a convenient moment and tapping it once the terminal asks for it. It doesn't even require a free hand, since the range of mine is much better than that of passive contactless cards.
Comment by arjie 5 hours ago
Amazon's app is just like what you describe. It is extraordinarily slow and needs a high-speed data network.
Comment by i_love_retros 5 hours ago
Why do you have so many hoops to jump through like presenting QR code and tapping watch
Comment by arjie 5 hours ago
The reason why I did the QR code and watch tap thing prior to the palm thing is that I didn't want to carry a single-use credit card.
I'd love the functionality you're talking about. Do you remember how you set it up to get that? Would love to have my grocery card automatically recognized as being linked to a Prime membership.
Comment by falcor84 5 hours ago
Comment by kingstnap 5 hours ago
Comment by add-sub-mul-div 5 hours ago
Comment by dyauspitr 6 hours ago
Comment by ceejayoz 5 hours ago
At this point I presume they collect such biometrics whether I like it or not; they have cameras everywhere.
Comment by lxgr 5 hours ago
Comment by ceejayoz 5 hours ago
Comment by dyauspitr 5 hours ago
Comment by ceejayoz 5 hours ago
I really doubt getting a reasonably good image of my hand is tough for Amazon. But they don't really need my palm at all; most of the point of that was probably that it'd be much freakier to normies if the self-checkout just said "hi Bob!" when you got close via facial recognition.
> Then tying that to your identity is very hard and takes manhours…
That seems deeply unlikely. I'm probably on 50 different cameras at a Whole Foods, some of which I'd never notice, and at some point I have to check out, which ties all that footage to a credit card and my Prime account if I don't want to pay the non-deal prices for everything.
Comment by dyauspitr 5 hours ago
Comment by ceejayoz 4 hours ago
Apple's FaceID can figure out who you are even with a N95 mask and sunglasses on.
And in most scenarios, you're gonna a) pay with a card with your name on it and b) head out to your car with its unique ID prominently displayed on it.
Comment by dyauspitr 2 hours ago
Again, you can ditch your car but your biometric data will go into a pool that will be available to cross check against in perpetuity.
Comment by ceejayoz 2 hours ago
Pay cash every time and you're even more noticeable.
And then they start doing gait analysis or something, or use everyone's Ring camera to figure out where you come from.
Comment by crazygringo 6 hours ago
Curious if they're keeping it at Whole Foods or discontinuing the hardware altogether? Can't say I've ever once seen someone actually use it to pay there.
Comment by adastra22 6 hours ago
I don’t see the point though. It is a payment solution in search of a problem. It is a nice bonus first party payment solution at Whole Foods though.
Comment by brk 6 hours ago
Comment by kidfiji 6 hours ago
Comment by kstrauser 1 hour ago
* The Bible book of "Revelations" is an accurate prediction of things that will happen exactly as described.
* Revelations predicts that in "the end times", it will become impossible to buy or sell anything without "the mark of the beast" on their forehead or right hand.
* The "mark of the beast" would be administered by the Antichrist.
From Revelations 13:16-17:
"And the second beast required all people, small and great, rich and poor, free and slave, to receive a mark on their right hand or on their forehead, so that no one could buy or sell unless he had the mark—the name of the beast or the number of its name."
I grew up in an extremely religious part of the US with a large evangelical population, and I know firsthand that a lot of people believe that all of the above is literally, precisely true. It's exactly what I was taught in Sunday School as a kid. I do not believe this; please don't feel the need to tell me why these ideas are not true because I already agree with you. However, a lot of my family and old neighbors would 100% agree with all of the above statements.
And yet, they seemed to have no problem with buying stuff from Amazon with a palm print, or using Sam Altman's creepy Orb eye scanner thing. I'm genuinely surprised at how little fuss there was about them.
Comment by 46493168 1 hour ago
Comment by kstrauser 52 minutes ago
Comment by gear54rus 1 hour ago
Comment by 15155 47 minutes ago
"Keep working! The next life - that's when it gets good!"
Comment by kstrauser 50 minutes ago
Comment by bokohut 1 hour ago
This is not the worlds first biometric payments failure, as that belongs to PayByTouch, nor will it be the last. Having been deeply involved in the technology systems around the worlds first attempt at PayByTouch I do wonder why the "easy" is not embraced by more? I think I know however as it is likely religious in nature and the beliefs around such things. I can vividly recall being told to hide my employee badge while walking through the crowd of protesters holding signage about "Mark of the beast" and more in my attempts to enter the PayByTouch headquarters which used to reside at 1 Market in San Fran CA many years ago.
Wash, rinse, repeat : Everything old is new again. Just give it time as biometric payments will come around once again for absolute, third times a charm?
Comment by wiether 2 hours ago
Comment by Bluecobra 6 hours ago
Comment by Helithumper 5 hours ago
The steps without using Amazon One were
* open the amazon app
* open the checkout thing
* click the QR code button
* click the amazon QR code
* Scan it
* Open Apple Wallet
* Pay
I hope that they will at least add the amazon QR code to apple wallet to make payment faster in store. That or something to make payment (with Amazon Prime link) as fast as with Amazon One even while not continuing Amazon One itself.
I wonder if they could use a NFC tag or something to quickly open the amazon app on your phone to pay or something?
Comment by davidmurphy 2 hours ago
Comment by ErroneousBosh 2 hours ago
Why do you have all these steps to pay at a supermarket?
When I am here in the UK, I wave my phone over the card reader, it goes "Pling!" and that's my stuff paid for.
Of course, it's different elsewhere.
When I am over in Austria, I wave my phone over the card reader, it goes "Pling!" and that's my stuff paid for, but this time in Euros, at the going exchange rate.
Comment by vinay427 2 hours ago
A similar process is the case in the UK as well at Amazon Fresh stores, last I checked.
[1] https://www.amazon.com/gp/help/customer/display.html?nodeId=...
Comment by nickorlow 3 hours ago
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Comment by jasonjei 6 hours ago
Comment by adastra22 6 hours ago
But have no idea why anyone else would adopt this.
Comment by astrashe2 6 hours ago
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Comment by radicalethics 6 hours ago
Other things:
- Great for todo/reminders with timers
- "Hey Alexa, turn my lights on at 5 everyday, close them at 12"
- Not great at controlling Prime Video yet, can search it, but not great yet at all. Expecting this to be perfect at some point as well.
It's almost like a ... voice operating system.
Comment by stefan_ 5 hours ago
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Comment by quotemstr 6 hours ago